Labels & Organization

Categorize and track support threads to keep your inbox clean.

Labels

Labels let you categorize support threads so your team can quickly filter and prioritize. Apply labels like bug, feature-request, billing, or urgent to any thread.

Creating labels

Go to Settings → Labels to create custom labels. Each label has a name and a color for easy visual identification.

Applying labels

Labels can be applied:

  • Manually — from the thread detail view in the dashboard
  • Automatically — ReplyMill can suggest or auto-apply labels based on the email content (e.g. emails mentioning "crash" or "error" get the bug label)

Filtering by label

In the dashboard, use the label filter to view only threads with a specific label. This is useful for triaging — for example, view all urgent threads first.

Thread Status

Every thread has a status:

  • Open — needs attention or a reply
  • Pending — waiting for the customer to respond
  • Resolved — the issue has been handled

Mark threads as resolved when the conversation is done. If the customer replies again, the thread automatically reopens.

Search

Use the search bar to find threads by keyword, customer email, or subject line. Combined with labels and status filters, this makes it easy to find any conversation quickly.

Issue GroupingTeam Collaboration